The Yarra Client package now comes with a new tool called Yarra Diagnostics, which helps identifying various problems that can occur on the scanner side. The tool can either be started using the Windows Explorer (by clicking the icon Diagnostics.exe) or from the ORT Client (by right-clicking on the orange Yarra logo and selecting “Diagnostics…”).
When clicking the “Run Diagnostics” button, the tool conducts a series of tests to identify installation and configuration issues as well as collects system information that may be helpful for resolving Yarra-related problems. Identified issues are displayed in the tab “Detected Issues”, while all other diagnostic information can be seen in the “All Results” tab. The findings can be saved into a report in HTML format by clicking the button “Export Report”, which can then be send to the local Yarra administration team.
Do not publicly share or post the generated report as it contains sensitive information such as the scanner’s serial number and network configuration.
The following tests are performed by the tool:
Yarra Diagnostics is available starting with version 0.62 of the Yarra Client package, which can be downloaded in the Download section.